Frequently asked questions
Here you will find answers to some of the most common questions. If the answer to your question is not among them, please contact us.
| question | answer |
|---|---|
| Electricity supply contract - How can I terminate my contract? | This must always be done in writing (section 32(7) AVBGasV). However, it is possible to have … |
| Electricity supply contract - When can I terminate my contract? | Standard contracts (standard tariffs): Details are given in section 32 of the Ordinance concerning … |
| Swichting electricity supplier - I'd like to change my supplier how do I go about it? | Before switching, it's worth asking your current supplier whether he can't offer you a better deal. … |
| What is the electricity price made up of? | It is made up of several components:cost of using the system: transmission and distribution charges … |
| Electricity prices - Where can I get information on electricity prices? | There are no official gas or electricity price comparisons. However, consumer services and energy … |
| Electricity bill - What information must be included on the bill? | Under section 26 of the AVBGasV, bills and discounts must be clearly set out. The elements making up … |
| Gas Supply Contract - How can I terminate my contract? | This must always be done in writing (section 32(7) AVBGasV). However, it is possible to have … |
| Gas supply contract - When can I terminate my contract? | Standard contracts (standard tariffs): Details are given in section 32 of the Ordinance concerning … |
| Switching gas supplier - Are there costs involved in switching supplier? | No, there aren't. Customers wishing to change supplier must be able to do so free of charge and … |
| Gas prices - What is the gas price made up of? | Essentially, the following: cost of natural gas production and distribution cost of using the system … |
| Gas prices - Where can I get information on gas prices? | There are no official price comparisons Comparisons are offered on the Internet. However, these are … |
| Switching gas supplier - I'd like to change my gas supplier: how do I go about it? | Theoretically, it is possible for final consumers to change their gas supplier. In practice, … |
| What information must be included on the gas bill? | Under section 26 of the AVBGasV, bills and discounts must be clearly set out. The elements making up … |
| Public service obligation - What is meant by the public service obligation? | This describes the energy supplied to household customers, by a supplier thus obliged, on general … |
| Public service obligation - Who is under such an obligation? | the energy company supplying the majority of household customers in an area of general supply such … |
| Special anti-competitive proceedings - Who can have proceedings opened at the Federal Network Agency? | Any persons or associations of persons whose interests have been materially affected by the conduct … |
| Special anti-competitive proceedings - As a consumer, can I take action against a network operator? | Yes, you can. If your rights are infringed as a result of an operator's conduct, you can ask the … |
| Unbundling - What does unbundling actually mean? | In the energy industry, unbundling means that the monopoly functions (transmission, distribution) of … |