Bundesnetzagentur is one of the regulatory bodies of the cross-border rail freight corridor “Atlantic”
(Sines / Setúbal / Lissabon / Aveiro / Leixões – Algeciras / Madrid / Bilbao / Saragossa – Bordeaux / La Rochelle / Nantes / Paris / Le Havre / Straßburg – Mannheim).
In principle, applicants can lodge a complaint in any language and with the regulatory body of any Member State through which the international train path runs.
However, if a complaint to Bundesnetzagentur is lodged in a language other than German, it should be accompanied by an English translation. The English version is needed for the necessary communication and coordination with all parties concerned with the corridor. If a translation is not provided and the complaint then has to be translated by the Bundesnetzagentur, any resulting costs and delays will be to the detriment of the complainant.
More detailed information on the complaints procedure can be found in the Cooperation Agreement between the regulatory bodies of the countries situated in Corridor Atlantic.
Cooperation Agreement Atlantik-Korridor (pdf / 3 MB)
Complaints with regards to the corridor that do not relate to the territory of the Federal Republic of Germany can be sent to the national regulatory body concerned. The contact details of all regulatory bodies of the corridor are listed below.
Contacting der Bundesnetzagentur
Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen
Tel: 0049 228 14 7030
Fax: 0049 228 14 6218
E-Mail for RFC: firstname.lastname@example.org
Contacting the other national regulatory bodies of Atlantic Corridor
Frankreich / France
Spanien / Spain
Portugal / Portugal