At­lantic Cor­ri­dor

Bundesnetzagentur is one of the regulatory bodies of the cross-border rail freight corridor “Atlantic”

(Sines / Setúbal / Lissabon / Aveiro / Leixões – Algeciras / Madrid / Bilbao / Saragossa – Bordeaux / La Rochelle / Nantes / Paris / Le Havre / Straßburg – Mannheim).

In principle, applicants can lodge a complaint in any language and with the regulatory body of any Member State through which the international train path runs.

However, if a complaint to Bundesnetzagentur is lodged in a language other than German, it should be accompanied by an English translation. The English version is needed for the necessary communication and coordination with all parties concerned with the corridor. If a translation is not provided and the complaint then has to be translated by the Bundesnetzagentur, any resulting costs and delays will be to the detriment of the complainant.

More detailed information on the complaints procedure can be found in the Cooperation Agreement between the regulatory bodies of the countries situated in Corridor Atlantic.

Cooperation Agreement Atlantik-Korridor (pdf / 3 MB)

Complaints with regards to the corridor that do not relate to the territory of the Federal Republic of Germany can be sent to the national regulatory body concerned. The contact details of all regulatory bodies of the corridor are listed below.

Contacting der Bundesnetzagentur

Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen
Tulpenfeld 4
53113 Bonn

Tel: 0049 228 14 7030
Fax: 0049 228 14 6218

E-Mail for RFC: railfreight@bnetza.de

Contacting the other national regulatory bodies of Atlantic Corridor

Frankreich / France

Autorité de régulation des transports (ART)
11, place des Cinq Martyrs du Lycée Buffon
CS 30054
75675 Paris Cedex

Phone: + 33 (0) 1 58 01 01 10

E-Mail: mcaf@autorite-transports.fr
Website: www.autorite-transports.fr

Spanien / Spain

Comisión Nacional de los Mercados y la Competencia (CNMC)
Barquillo 5
ES-28004 Madrid

Phone: 0034 91.432.9600
Fax:

E-Mail: info@cnmc.es
Website: https://www.cnmc.es/es-es/cnmc/sobrelacnmc.aspx

Portugal / Portugal

Autoridade de Mobilidade e dos Transportes
Rua de Santa Apolonia, n.° 53
PT - 1100-468 Lisboa

Phone: 00351 211 025 800

E-Mail: geral@amt-autoridate.pt
Website: //www.amt-autoridade.pt/