Proof of Compliance under Section 5 of Telekommunications Customer Protection Ordinance (TKV)
Who benefits from the requirement under Section 5 of the TKV for proof of compliance to guarantee metering and billing accuracy?
Consumers in the liberalised telecoms market are constantly looking for a better deal in terms of quality and value for money. And they need to know that the systems used by their providers to bill them for services guarantee that call data are recorded accurately. But consumers are themselves unable to review their providers' internal processes to check that their calls are metered and billed in accordance with their contracts. That is why the legislator laid down in Section 5 of the TKV rules that aim to guarantee metering and billing accuracy and hence ensure consumer confidence in billing.
Who is required to provide proof of compliance?
The requirement to provide proof of compliance with the provisions that aim to guarantee metering and billing accuracy applies to all companies offering publicly available telecoms services that are charged at time- or distance-based rates, irrespective of the service offered, the bandwidth occupied and the switching and transmission technology used. The requirement does not apply to services that are charged at volume-based rates.