Points of contact

Consumers

Consumer hotline: +49 (0)228 14 15 16

Consumer portal
Queries and complaints
Reporting radio interference 24/7

Media representatives

Adresses and directions

Bundesnetzagentur Bonn

Tulpenfeld 4, 53113 Bonn
Postfach 80 01, 53105 Bonn

Telephone +49 (0)228 14 - 0
Fax +49 (0)228 14 - 8872
Email: info@bnetza.de
How to find us in Bonn

Bundesnetzagentur Mainz

Canisiusstraße 21, 55122 Mainz
Postfach 80 01, 55003 Mainz

Telephone +49 (0)6131 18-0
Fax +49 (0)6131 18-5600
How to find us in Mainz

The Bundesnetzagentur has offices at 46 locations in Germany. Its regional offices provide points of contact for consumers across the country. The tasks are grouped into specialist areas and spread between various offices nationwide. All locations

Visitors

The Bundesnetzagentur welcomes the keen interest in its varied work. Groups are welcome to visit our office in Bonn and meet our competent staff to discuss and learn more about topics of their interest. Anyone wanting to visit us should contact the press and public relations office

Electronic communications

As of 1 February 2003, communications with the Bundesnetzagentur can be sent electronically using a qualified electronic signature. Requests for legal remedies such as appeals can be submitted by email if they are signed electronically with a qualified electronic signature within the meaning of Regulation (EU) No 910/2014 (eIDAS Regulation).

Electronic documents must meet special technical requirements to be legally binding and valid and to enable the Bundesnetzagentur to process them and verify the electronic signature. Anyone wishing to send electronic communications to the Bundesnetzagentur should follow the guidance below.

The Bundesnetzagentur accepts PDF documents signed using a qualified electronic signature in accordance with the eIDAS Regulation. Only PDF/A documents are suitable for long-term archiving.

Access to the Bundesnetzagentur within the meaning of section 3a of the Administrative Procedure Act (VwVfG) is via the following address: poststelle@bnetza.de. Anyone participating in specific procedures with a separate email address will receive an email from their point of contact with the relevant details.

Further information on qualified electronic signatures is available here (in German).

Anyone wishing to submit electronic responses in formal participation procedures should preferably use the special online forms available.