New measurement method for verifying minimum supply of telecommunications services
Year of issue 2025
Date of issue 2025.12.17
The Bundesnetzagentur has today launched a new measurement method relating to the right to the supply of telecommunications services. The new software offers consumers a quick and simple method to compare their internet service with the current minimum requirements. These are a minimum download speed of 15 megabits per second (mbps), a minimum upload speed of 5 mbps and a latency of 150 milliseconds (ms).
The new method in brief
Consumers can complete the whole set of measurements within one day and without having to register. Consumers have to make a total of ten measurements, divided into two blocks of five successive measurements each. There has to be a ten-hour interval between the two blocks of measurements. This is to allow for any interruptions in supply that are only temporary. The measurement results are then evaluated automatically to see if there is an indication of an undersupply of telecommunications services. If there is, the consumer is asked to submit the measurement results to the Bundesnetzagentur using a special contact form accessible via a direct link. The Bundesnetzagentur can look into the matter further and may then officially identify an undersupply.
Right to be supplied with telecommunications services
As of December 2021, everyone has the right under the German Telecommunications Act (TKG) to be supplied with a minimum offer of voice communications and an internet access service for adequate social and economic participation. The Bundesnetzagentur reviews and evaluates the parameters for minimum supply on a regular basis. Consumers without access to a minimum supply can turn to the Bundesnetzagentur.
Further information about the right to a supply of telecommunications services is available on the Bundesnetzagentur’s website at www.bundesnetzagentur.de/rasi (in German). The new measurement software is available at www.breitbandmessung.de/messverfahren-ravt.